Customer Service
Introducing Napoleon Dumlao!
The MeloTel team is both proud and excited to announce the addition of our newest member, Napoleon Dumlao! We invite you to welcome Napoleon to our family as he takes on his new position of Customer Service & Technical Support Specialist. As you’re likely aware, MeloTel takes its customer service...
How Can You Reach Thousands Of Customers In One Message?
Remember “the good old days” when you could freely speak to your customers in person? It seems like so long ago, doesn’t it? These days, our pandemic-burdened world is forcing us all to communicate in ways that allow for social distancing. Read: online. As a result, we don’t get the...
How To Provide Call Centre Feedback To Your Remote Phone Agents
Has the pandemic forced your call centre employees to make and take phone calls from home? If so, you’re certainly not alone. For more than a year now, COVID-19 has created “work from home” environments all over the world. If you operate a call centre business, you’re fortunate enough to...
Why It’s So Important For Your Customers To Easily Reach You
No matter your industry, your business operates in a competitive environment. Add the fact that, for the past year, the coronavirus pandemic has forced your business to operate differently than it ever has before. Now you have yourself a major customer satisfaction crisis. Or do you? Just because your doors...
Are You Missing A Piece Of The Puzzle To Complete Your Company?
A puzzle is not complete if a piece is missing. The same goes for the creation of your business. The last and most important piece, when building your company, is choosing the best phone company. So what constitutes “best” in this day and age? The way we see it, the...