Customer Service
How To Provide Call Centre Feedback To Your Remote Phone Agents
Has the pandemic forced your call centre employees to make and take phone calls from home? If so, you’re certainly not alone. For more than a year now, COVID-19 has created “work from home” environments all over the world. If you operate a call centre business, you’re fortunate enough to...
Why It’s So Important For Your Customers To Easily Reach You
No matter your industry, your business operates in a competitive environment. Add the fact that, for the past year, the coronavirus pandemic has forced your business to operate differently than it ever has before. Now you have yourself a major customer satisfaction crisis. Or do you? Just because your doors...
Are You Missing A Piece Of The Puzzle To Complete Your Company?
A puzzle is not complete if a piece is missing. The same goes for the creation of your business. The last and most important piece, when building your company, is choosing the best phone company. So what constitutes “best” in this day and age? The way we see it, the...
Isn’t It Time You Added A Blog To Your Company Website?
By today’s standards, a blog is a practical must for any company website. Content marketing is all the rage. With the internet constantly being to the go-to source for any and all advertising, it’s necessary to ensure you are giving web users reasons to visit your site. With a regularly...
4 Signs It’s Time To Switch Your Telecom Provider
By now, it’s no secret that VoIP phone systems are giving landline telephones a run for their money. The former provides a myriad of incredible features in cloud-hosted packages while the latter is becoming an archaic technology. VoIP phones utilize the internet while landlines...well, they’re still plugged into the wall....