Customer Service
Why Customer Service Means So Much To Us
How much does receiving excellent customer service mean to you? At MeloTel, we’d imagine it means a whole lot! After all, most consumers support businesses that treat them well. It means more to enjoy good customer experiences than it does to simply receive a great product or service. Do you...
The Beauty Of Providing 24/7 Customer Service With ChatBots
These days, a company’s online presence is everything. With the pandemic continuing to cause disruptions to traditional business practices, it’s vital that businesses are able to offer customer service via the internet. Whether it’s selling products directly or providing answers to questions, your company website has never been more important.
Customers...
Introducing Napoleon Dumlao!
The MeloTel team is both proud and excited to announce the addition of our newest member, Napoleon Dumlao! We invite you to welcome Napoleon to our family as he takes on his new position of Customer Service & Technical Support Specialist. As you’re likely aware, MeloTel takes its customer service...
How Can You Reach Thousands Of Customers In One Message?
Remember “the good old days” when you could freely speak to your customers in person? It seems like so long ago, doesn’t it? These days, our pandemic-burdened world is forcing us all to communicate in ways that allow for social distancing. Read: online. As a result, we don’t get the...
How To Provide Call Centre Feedback To Your Remote Phone Agents
Has the pandemic forced your call centre employees to make and take phone calls from home? If so, you’re certainly not alone. For more than a year now, COVID-19 has created “work from home” environments all over the world. If you operate a call centre business, you’re fortunate enough to...