Customer Service
Why Business Owners Can’t Afford To Let The Phone Ring Out
In 2025, most people don’t like leaving voice messages. The way they figure it, the people they call should be available at the times they’re called. This, of course, can’t always be the case. However, as a small or medium-sized business owner, it’s important to know that every missed call...
Copper Theft In Ottawa Disrupts Bell Services
As leaders in Canada’s telecom industry, the Melo Technology team generally keeps its ear to the proverbial ground. So we couldn’t help but notice some particularly interesting posts coming from Bell Canada’s Bell Support X (formerly Twitter) account this month. A weekend outage in the Ottawa area made headlines back...
Client Spotlight: Everest Drain & Plumbing
It’s been a while since we’ve posted one of our celebrated Client Spotlight blogs. Because Melo Technology has long enjoyed numerous business relationships, we’re always more than happy to showcase them in our blog section. We greatly appreciate our clients and our Client Spotlight blogs are just one of the...
More Do’s And Don’ts Of Over-The-Phone Customer Service
It’s no secret that the Melo Technology team is a big proponent for providing top-notch customer service. We have long heralded the need to put customers first. In our last blog, we went over some important do’s and don’ts of providing over-the-phone customer service. They included answering the phone promptly,...
The Do’s And Don’ts Of Over-The-Phone Customer Service
If you’ve heard it once, you’ve likely heard it a thousand times. So, let’s make this 1001, shall we? Providing excellent customer service is of paramount importance. Nothing is more important to the success of your business than the way it makes its customers feel. Especially for small and medium-sized...