Customer Service
Feedback Plays A Crucial Role In Your Call Centre’s Success
Call centre phone agents play a critical role in providing customer service and support to customers. They often bear the brunt of customer frustration and dissatisfaction. For this reason, it is important for call centre managers to provide regular and helpful feedback to their phone agents. Doing so helps them...
Reasons To Place VoIP Telephony On Your Holiday Wish List
There is still plenty of time to get Santa to fulfill your biggest holiday wishes! If you’re a business owner who still uses landlines to make and take phone calls, please consider MeloTel your virtual Santa Claus. We offer top-quality VoIP-based Commercial Phone Services that will completely change your view...
Happy Thanksgiving To Our American Friends!
MeloTel prides itself on being a Canadian business. Based in Toronto, Ontario, our company happily works with small and medium-sized businesses all over Canada. Part of our mandate is to provide incomparable cloud-hosted services that are coupled with unbeatable customer service. The other part of our mandate is to have...
Why Is Posting To Social Media So Important For Your Business?
Once upon a time, we lived in a world where advertising your business was a pricey endeavour. Companies large enough to afford the production of television commercials knew this all too well. No matter the marketing strategy – radio spots, flyers and billboards among many other methods - a significant...
Making Top-Notch Customer Service Your Company’s Hallmark
Customer service is everything. Okay, well maybe it’s not everything...but it sure counts for a lot. We don’t want to discredit the extreme importance of providing your customers with top quality products and services. At MeloTel, we wouldn’t be where we are today if our cloud-hosted solutions were subpar. However,...