Customer Service
MeloTel Is Offering FREE Phone Services To COVID-19 Support Groups
In the midst of the current coronavirus pandemic, the world is changing in ways the vast majority of us have never seen in our lifetimes. In addition to schools and professional sports being shut down, many businesses across North America are closing their doors in an effort to stop the...
Thank You To Everyone Who Has Posted A Google Review Of MeloTel!
As we announced in a blog last week, MeloTel recently launched a new link for Google reviews. We would just like to offer you this friendly reminder that if you’ve had any interactions with the MeloTel team, we’d very appreciative of you posting a quick review of your experience.
Posting a...
Steeve Martin Is MeloTel’s Employee Of The Month For February!
The MeloTel team is very happy to announce that Steeve Martin is MeloTel’s Employee of the Month for February 2020. Steeve (and yes, his name is spelled with a total of three E’s) has been an esteemed member of MeloTel’s Customer Service & Technical Support team for over a year...
3 Reasons To Offer Your New Product Or Service For Free
The word “free” is almost always guaranteed to grab the attention of consumers. Who doesn’t like getting something for free? However, for many business owners, the word “free” is often something that sends them recoiling. How can you expect to make any money by giving things away? If you’ve asked...
How To Demonstrate Your Unbeatable Over-The-Phone Customer Service Regimen
The MeloTel team uses the phone a lot. Considering the fact that we offer services to business owners all over Canada and the United States, it’s mandatory that we use the phone to stay in touch with our clients. As a result, we’ve worked to develop a strong over-the-phone customer...
Just How Important To Your Business Are Online Reviews?
The answer to the question posed by today’s blog title was actually answered by the first sentence of our last blog. “Online reviews mean the world to businesses,” it reads. But, as you may have guessed, we’d like to elaborate on that point just a little more. Online reviews have...
Post A Google Review For MeloTel Using Our Friendly New Link!
Online reviews mean the world to businesses. In 2020, a positive online review is worth so much more than a traditional advertising method such as a radio spot, television commercial or flyer. That’s because consumers are smart enough to know that online reviews are generally genuine. Nothing beats word of...
Finding The Best Ways To Handle Customer Complaints
Any company owner that is serious about being competitive within his/her industry must prioritize providing excellent customer service. But even the absolute best in the business have had run-ins with irate customers. Receiving complaints is bound to happen. But it’s important to remember just how valuable customer complaints can be....
How Live Call Monitoring Will Help You Coach A Championship Team
Do you own or operate a call centre business? If so, it’s part of your job to make sure your phone agents are getting regular feedback. Keeping in mind that Super Bowl LIV took place this past Sunday, look at things this way: you are the coach of a team....
3 More Ways To Help Your Phone Agents Have Better Days
If you own and/or operate a call centre business, you know better than anyone just how hard it can be to keep employee morale high. Unfortunately for you, call centres are known for their high turnover rates. Phone agents tend to get burnt out and frustrated with the amount of...