Customer Service
Sweetening Your Customer Service With Custom Hold Music
When customers call a business, they are often put on hold while they wait to be connected with a representative. This can be a frustrating experience for customers, especially if they are left listening to generic hold music or worse...silence. However, by using custom hold music, businesses can turn this...
The Benefits Of Recording A Unique, Yet Professional Voice Greeting
In today’s digital age, it’s essential to create a strong first impression with potential customers, clients and partners. One of the best ways to do this is by recording a unique, yet professional voice greeting. Your voice greeting is often the first interaction someone will have with your business, so...
How Excellent Customer Service Leads To Referrals For Your Company
Excellent customer service is not just about ensuring that your customers are satisfied with their experiences. It’s also about creating loyal customers who will refer your company to others. Referrals are one of the most powerful ways to grow your business. That’s because they come from people who have had...
Why Interacting With Your Audience On Social Media Is A Must
We live in a digital age. Social media is a hugely powerful tool for businesses to reach and engage with their audiences. Whether you are a small business owner or a large corporation, interacting with your audience on social media can provide numerous benefits and help to grow your business....
Feedback Plays A Crucial Role In Your Call Centre’s Success
Call centre phone agents play a critical role in providing customer service and support to customers. They often bear the brunt of customer frustration and dissatisfaction. For this reason, it is important for call centre managers to provide regular and helpful feedback to their phone agents. Doing so helps them...