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Customer Service

HomeArchive by Category "Customer Service"Page 13
27 Aug
Customer Service, Industry News, MeloTel Features

Call Forwarding Makes Your Company A Better Customer Service Provider

Posted by author-avatar user
August 27, 2020
0
You can’t always be available to your customers. Or can you? While no one expects you to answer your phone 24/7, you certainly want to give your customers the feeling you can be depended on. That means answering your phone quickly and regularly. But, it is 2020, after all. You can’t...
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25 Aug
Customer Service, Industry News, MeloTel Features

Quality Feedback Is All In The Phrasing

Posted by author-avatar user
August 25, 2020
0
It’s not what you say, it’s how you say it. How often have we heard that statement? It’s true what they say though. There are many ways to communicate the same message. And not all of them are effective. If you have a friend who you rarely hear from, there are...
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24 Aug
Customer Service, Industry News, MeloTel Features

How ChatBots Are Revolutionizing Customer Service

Posted by author-avatar user
August 24, 2020
0
You may have noticed a new trend in online customer service lately. Have you recently visited any company websites just to be greeted by little messages offering you assistance? Believe it or not, more often than not, that message isn’t generated by an actual person. It’s a ChatBot! And we’re...
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12 Aug
Customer Service, Industry News, MeloTel Features

How Call Forwarding Can Practically Save Your Business

Posted by author-avatar user
August 12, 2020
0
“She’s not available right now.” “I’m sorry. He isn’t in the office yet. Can I take a message?” “I apologize. I can’t locate him at the moment.” The above phrases may appear to be popular responses to requests to speak to a business owner. And, by “popular”, we only mean that they seem...
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07 Aug
Customer Service, Industry News, MeloTel Features

How Feedback Is A Key To Your Company’s Success

Posted by author-avatar user
August 7, 2020
0
No matter what type of business you run, feedback will always be a very important part of its success. Think about it. These days, people are only too happy to express how unhappy they are with the businesses they feel wronged by. Between Yelp and the myriad of social media...
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05 Aug
Customer Service, Industry News, MeloTel Features

3 Reasons Why Text Messaging Is Valuable To Your Business

Posted by author-avatar user
August 5, 2020
0
We’re willing to bet that you’ve sent a text or two today. Chances are that, by the time you read this, you will have sent upwards of a dozen or so texts in your day already. We’re basing these assumptions on the fact that texting is an incredibly popular way...
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29 Jul
Customer Service, Industry News, MeloTel Features

4 Reasons Why Being Available To Your Customers Is So Important

Posted by author-avatar user
July 29, 2020
0
"I need you to be there for me." These words represent the feelings of consumers for the businesses they support. Customer satisfaction entails so much more than providing high-quality products and services. It requires dependability. Can your customers rely on you? Something as simple as not picking up your phone...
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22 Jul
Customer Service, MeloTel Features, MeloTel News

3 Reasons To Automate Your Business With MeloTel ChatBot

Posted by author-avatar user
July 22, 2020
0
If you’ve been paying close attention to the MeloTel Blog lately, you’ll know that our team is pretty excited about our latest innovation. We recently announced the availability of a brand new service called the MeloTel Web ChatBot. We affectionately refer to it as “MeloBot”! It is an amazing feature...
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30 Jun
Customer Service, Industry News, MeloTel News

Happy Canada Day From The MeloTel Team!

Posted by author-avatar user
June 30, 2020
0
It’s that time of year again! The summer has officially gotten underway, the sun is shining down warmly and Canadians are getting ready to celebrate their country’s birthday. Tomorrow is Canada Day! And this year, the Great White North celebrates its 153th year as a nation. On July 1, 1867,...
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29 Jun
Customer Service, MeloTel Features, MeloTel News

A Dose Of MeloTel’s Tech Support Can Make Your Day

Posted by author-avatar user
June 29, 2020
0
It’s an extreme rarity that you’ll find me writing a blog in the first person. However, my experiences today insist upon me providing a firsthand account of what it’s like to receive customer service from MeloTel’s tech support department. You see, even though I’m a member of the MeloTel team,...
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