Customer Service
The Beauty Of Providing 24/7 Customer Service With ChatBots
These days, a company’s online presence is everything. With the pandemic continuing to cause disruptions to traditional business practices, it’s vital that businesses are able to offer customer service via the internet. Whether it’s selling products directly or providing answers to questions, your company website has never been more important.
Customers...
Introducing Napoleon Dumlao!
The MeloTel team is both proud and excited to announce the addition of our newest member, Napoleon Dumlao! We invite you to welcome Napoleon to our family as he takes on his new position of Customer Service & Technical Support Specialist. As you’re likely aware, MeloTel takes its customer service...
How Can You Reach Thousands Of Customers In One Message?
Remember “the good old days” when you could freely speak to your customers in person? It seems like so long ago, doesn’t it? These days, our pandemic-burdened world is forcing us all to communicate in ways that allow for social distancing. Read: online. As a result, we don’t get the...
How To Provide Call Centre Feedback To Your Remote Phone Agents
Has the pandemic forced your call centre employees to make and take phone calls from home? If so, you’re certainly not alone. For more than a year now, COVID-19 has created “work from home” environments all over the world. If you operate a call centre business, you’re fortunate enough to...
Why It’s So Important For Your Customers To Easily Reach You
No matter your industry, your business operates in a competitive environment. Add the fact that, for the past year, the coronavirus pandemic has forced your business to operate differently than it ever has before. Now you have yourself a major customer satisfaction crisis. Or do you? Just because your doors...
Are You Missing A Piece Of The Puzzle To Complete Your Company?
A puzzle is not complete if a piece is missing. The same goes for the creation of your business. The last and most important piece, when building your company, is choosing the best phone company. So what constitutes “best” in this day and age? The way we see it, the...
Isn’t It Time You Added A Blog To Your Company Website?
By today’s standards, a blog is a practical must for any company website. Content marketing is all the rage. With the internet constantly being to the go-to source for any and all advertising, it’s necessary to ensure you are giving web users reasons to visit your site. With a regularly...
4 Signs It’s Time To Switch Your Telecom Provider
By now, it’s no secret that VoIP phone systems are giving landline telephones a run for their money. The former provides a myriad of incredible features in cloud-hosted packages while the latter is becoming an archaic technology. VoIP phones utilize the internet while landlines...well, they’re still plugged into the wall....
Creating Effective SMS Marketing Campaigns With MeloText
For the past couple of years, MeloTel has proudly offered MeloText as a way for small businesses to take things to the next level. As we’ve regularly championed, MeloText is an innovative Text Message & SMS/MMS Marketing Software Platform. It allows business owners to better engage with their clients through...
How MeloTel Gives You MORE Than What You Bargained For!
We have a special message for our dear customers. The MeloTel team wants to make sure you are getting the best from us. So, we thought it important to let you know that when you sign up for our cloud-hosted Commercial Phone Services, you get a whole lot more than...