Customer Service
How Utilizing Hold Music Swings Success The Way Of Your Company
Dead silence during a telephone call is a bad look. Simply put, it often gives callers the impressions that their calls have been disconnected. Your business phone line should never give off such an impression. You shouldn't just avoid dead silence. You should take opportunities to impress and even entertain...
Do You Possess The Essential Traits Of A Top-Notch B2B Sales Representative?
Not every customer is a consumer alone. Of course, many customers are business owners too. Enter the world of business-to-business sales. This is where business is conducted between companies, rather than between a company and an individual consumer. Also known as B2B for short, there is a big difference between...
Unlocking Small Business Success Through Customer Connections
Communication is the beating heart of any successful small business. Without effective communication with your customer base, your business risks fading into the background noise. Remember that the modern consumer wants more than just high-quality products and services. People enjoy developing relationships with the businesses they support. That way, they...
Call Recordings Can Be A Call Centre’s Saving Grace
Do you own and/or operate a ball centre business? If so, you’re surely aware of the extreme importance of providing your phone agents with feedback. In the quest for providing superior customer service, it is imperative that your team members are regularly given tips on how to be people pleasers....
Using Stellar Phone Conversations To Set Your Business Apart
The world has become a place where using our thumbs is the go-to method of communicating messages to others. Unquestionably, the advent of text messaging and social media is fantastic. We’re able to reach out and contact people with greater ease than ever before. With all that being said, it’s...