Customer Service
How To Regain The Trust Of Your Customers After Missing Their Calls
In 2025, a missed call is almost an unheard of circumstance. Well, at least it should be. To the vast majority of consumers, there’s no good reason for a business to be out of reach during business hours. We have tons of ways to communicate, of course. However, the good...
The Undeniable Value Of Attention To Detail In Customer Service
There’s a vital lesson to be learned by business owners from all industries. It doesn’t matter what type of product or service you offer. If you don’t make your customers feel valued, your brand will not be successful. Customers don’t just remember what you say. They remember how you made...
5 Phrases Every Customer Service Agent Should Use On The Phone
Do you work in a call centre? Have you spent a lot of time providing customer service over the phone? If so, you’re well aware that your job entails a whole lot more than just answering questions. Being a phone agent is more about building relationships. The right words can...
Why Phone Conversations Are The Best Ways To Resolve Customer Disputes
We would argue that the way a company treats its customers is more important than any other facet of the brand. This is why resolving disputes quickly and effectively is essential to maintaining a strong brand reputation. Sure, you can use emails and chatbots to connect with clients who have...
The Importance Of Making Customer Interactions Stress-Free
As of today, the summer is officially here! With the warm and sunny season kicking off, many of us are thinking about all of the ways we can take loads off. Hitting the beach, going to barbeques and dipping in the pool are all on the menu. In other words,...