Posts by user
Quality Feedback Is All In The Phrasing
It’s not what you say, it’s how you say it. How often have we heard that statement? It’s true what they say though. There are many ways to communicate the same message. And not all of them are effective.
If you have a friend who you rarely hear from, there are...
How ChatBots Are Revolutionizing Customer Service
You may have noticed a new trend in online customer service lately. Have you recently visited any company websites just to be greeted by little messages offering you assistance? Believe it or not, more often than not, that message isn’t generated by an actual person. It’s a ChatBot! And we’re...
Taking Your Business To The Next Level With Text Messaging
How often do you send text messages? We’re guessing that you do so regularly enough that you couldn’t possibly count how many texts you send in a day. We all send text messages. We all receive text messages. So doesn’t it stand to reason that texting makes for a great...
You’re More Likely To Have Your Call Answered If It’s “Local”
First things first. We’d just like to point out that our hometown Toronto Raptors are looking pretty good as we begin the NBA Playoffs! Our beloved defending champions seem to be in the midst of sweeping the Brooklyn Nets in the first round. Please excuse us if we’re getting a...
Updating Your Website To Boost Back To School Sales
It’s hard to believe that back to school season is already upon us. In just a couple of weeks, students all over Canada will be returning back to their classrooms. Or will they? With the coronavirus pandemic still a major problem, many parents are opting for their children to learn...