Posts by user
No Gimmicks, Just Savings And Great Service
So a friend of MeloTel's informs us, the other day, about a very interesting phone call he had with one of the big name telephone companies. This company, his long-time cell phone and cable TV provider, was contacted because our friend needed their help. You see, he was having some...
Let MeloTel Lower Your Phone Bills
What’s the biggest complaint that customers have about their phone services with the big name companies? Is it that their calls too often get dropped? Well, although this does happen now and again, it doesn’t seem to be the main problem people have. Is it that the reception isn’t clear?...
Riding Social Media To Connect With Clients
After our service interruption last week, MeloTel immediately took to its social media profiles to make sure that our customers were kept in the know. It’s important to us to have our clients made fully aware that we are committed to bringing them the best possible products and services. So...
Keeping Our Customers In The Loop
We can’t lie. Last week was a pretty frustrating one for us, here at MeloTel. Hey, no one ever said that running a business wouldn’t come without its hardships. But what is most frustrating for us is when we have system issues that are beyond our control and, in turn,...
Web Server Incident Report – August 2, 2012
The short description: The server backups took longer than expected and as the web traffic started to grow the server got overloaded and crashed.
TIMELINE for Thursday, August 2nd, 2012, 10:15-19:20
10:15 The first internal monitoring alert arrived
10:17 First customer e-mail arrived
10:18 First attempt to log in to the server
10:18 Acknowledged the...