Posts by user
Let MeloTel Lower Your Phone Bills
What’s the biggest complaint that customers have about their phone services with the big name companies? Is it that their calls too often get dropped? Well, although this does happen now and again, it doesn’t seem to be the main problem people have. Is it that the reception isn’t clear?...
Riding Social Media To Connect With Clients
After our service interruption last week, MeloTel immediately took to its social media profiles to make sure that our customers were kept in the know. It’s important to us to have our clients made fully aware that we are committed to bringing them the best possible products and services. So...
Keeping Our Customers In The Loop
We can’t lie. Last week was a pretty frustrating one for us, here at MeloTel. Hey, no one ever said that running a business wouldn’t come without its hardships. But what is most frustrating for us is when we have system issues that are beyond our control and, in turn,...
Web Server Incident Report – August 2, 2012
The short description: The server backups took longer than expected and as the web traffic started to grow the server got overloaded and crashed.
TIMELINE for Thursday, August 2nd, 2012, 10:15-19:20
10:15 The first internal monitoring alert arrived
10:17 First customer e-mail arrived
10:18 First attempt to log in to the server
10:18 Acknowledged the...
Know Your Telemarketing Rules And Rights
By now, we're pretty sure you are well aware of our take on scam artists – we don't like them. And with one trying to put the moves on MeloTel President, John Meloche earlier this week, we thought it was best to provide some important information on how scammers can...