Posts by John M. Meloche
We Got This SiteLocked!
News flash! MeloTel is committed to providing all of its clients with the ultimate customer service experience. And as much as you may have heard (or read) us saying that before, we’re happy to introduce yet another way in which we will be maintaining that commitment. It’s all about security....
Facebook Improves Your Customer Service
Most people jump on their Facebook profiles each and every day – several times a day! At least, that's what it seems like. Meeting someone these days who does NOT have a Facebook profile is a rarity. So when it comes to your business, is there any good reason to...
Get More From Blogging
So what's in a blog anyway? At MeloTel, we feel that there's so much that blogs can do for your company. Don't underestimate the power of a blog! They help to build a fanbase unlike any other form of online promotion. And why is that? Blogs are direct forms of...
Respect Goes A Long Way
It is not uncommon to hear people complain about the faceless, big name companies who provide telephone and internet services. Most often, we hear that they don't treat their customers like people, but instead like numbers that all add up to big bucks. “Where is the personalized service?” we are...
No Gimmicks, Just Savings And Great Service
So a friend of MeloTel's informs us, the other day, about a very interesting phone call he had with one of the big name telephone companies. This company, his long-time cell phone and cable TV provider, was contacted because our friend needed their help. You see, he was having some...
Keeping Our Customers In The Loop
We can’t lie. Last week was a pretty frustrating one for us, here at MeloTel. Hey, no one ever said that running a business wouldn’t come without its hardships. But what is most frustrating for us is when we have system issues that are beyond our control and, in turn,...
Web Server Incident Report – August 2, 2012
The short description: The server backups took longer than expected and as the web traffic started to grow the server got overloaded and crashed.
TIMELINE for Thursday, August 2nd, 2012, 10:15-19:20
10:15 The first internal monitoring alert arrived
10:17 First customer e-mail arrived
10:18 First attempt to log in to the server
10:18 Acknowledged the...
Know Your Telemarketing Rules And Rights
By now, we're pretty sure you are well aware of our take on scam artists – we don't like them. And with one trying to put the moves on MeloTel President, John Meloche earlier this week, we thought it was best to provide some important information on how scammers can...
Motivating Your Team Of Champions
When a sports team wins a championship, the members rush the field, ice or court to celebrate in the most joyous way imaginable. Jumping around, hugging each other, high fives and pile-ons all make up the ways that teams celebrate after an arduous year that has ended in the best...
Motivate Your Team Towards Success
If you’re a sports fan, then today’s blog will provide you with the perfect analogy on how to run a successful business. It’s all about teamwork. And Toronto baseball fans are sure to agree. With the Toronto Blue Jays pulling off a three game sweep of the Boston Red Sox...