Posts by Dan Faraldo
Back-To-School Social Media Marketing Done Right!
September is officially upon us! Students all over Canada have returned to their classrooms this week. For many parents, this is a glorious time of year. They return to senses of normalcy that don’t involve finding ways to entertain their children throughout the day. For business owners, back-to-school season is...
5 Phrases Every Customer Service Agent Should Use On The Phone
Do you work in a call centre? Have you spent a lot of time providing customer service over the phone? If so, you’re well aware that your job entails a whole lot more than just answering questions. Being a phone agent is more about building relationships. The right words can...
How Intelligent Call Recap Turns Every Call Into Business Gold
When was the last time you listened back to a customer call? If you’re like most business owners or call centre managers, the answer is probably “not nearly as often as I should.” Calls are where deals are won, relationships are built and problems are solved. But far too often,...
The Importance Of Staying Connected With Customers While On The Go
In 2025, customers expect quick responses and seamless communication. If your clients reach out to you and you’re unavailable, the result can be more than just missed calls. It can mean missed opportunities, damaged trust and lost business. For small and medium-sized business owners, the ability to stay in touch...
Why Hiring Content Creators Is A Smart Move For Your Business
Running a small or medium-sized business is no easy feat. Between managing clients, overseeing operations and making key decisions, your time is stretched thin. Adding content creation to your plate can feel overwhelming. Often, it’s the first thing to get pushed aside when deadlines loom.
However, the truth is that, these...