Posts by Dan Faraldo
Why Some Customer Service Issues Are Best Handled Over the Phone
Last month, we posted a blog that highlighted the fact that some customer service tasks are best handled over the phone. They included the resolution of complex issues, the handling of sensitive information and the providing of personalized service.
Needless to say, customer service that is provided over the phone boasts...
More Do’s And Don’ts Of Promoting Your Business On Social Media
At the end of July, we posted a blog about some of the do’s and don’ts of promoting your business on social media. We stressed the importance of targeting your audience and using visuals in each of your posts. As well, we warned against posting too frequently and ignoring your...
How A 3D Virtual Tour Can Makeover Your Hair Salon’s Website
If you own a hair salon, you are among those fortunate entrepreneurs who are involved in a thriving industry. The beauty business will always have customers. However, this isn’t something to take for granted. Your hair salon certainly has a lot of competition. So what is setting it apart from...
4 Top Telemarketing Tips That Help To Generate Sales
Telemarketers do not have easy jobs. For many of them, speaking on the phone to hundreds of people per day is a regular part of their lives. It can be exhausting. This is especially true for phone reps that are required to make sales on each of their calls. Quite...
What Are The Top Benefits Of Keeping Your Blog Section Fresh?
Since the inception of Melo Technology (formerly MeloTel) some 15-plus years ago, we have been blogging. As far as we’re concerned, updating our blog section is an absolute must. It ensures that our website is constantly kept fresh and relevant so that internet users can easily find our site.
As you’re...
A Guide To Crafting Professional And Impactful SMS Messages
As we established in a blog from a month ago, SMS marketing has the ability to outshine traditional modes of advertising. We noted that text messaging provides an immediacy of delivery that fosters instant engagements. As well, we revealed that SMS marketing boasts significantly higher open and response rates. Not...
The Do’s And Don’ts Of Promoting Your Business On Social Media
Seriously, is there anyone left who doesn’t have at least one social media account? By today’s standards, not being active on social media means you practically don’t exist! At least, this is true in the business world. Having active social media accounts is vital for companies of all sizes. However,...
Which Customer Service Tasks Are Best Handled Over The Phone?
There has never been a time when customer service didn’t matter. However, it can be argued that, in 2024, excellent customer service matters more than ever! Think about it. With so many ways to communicate with a company, consumers know that they have countless options at their fingertips. They can...
Best Practices For Call Centre Agents To Turn Leads Into Customers
If you operate a call centre business, you’re more than well aware of the importance of top-notch customer service. Arguably, there is no more impactful scenario than the phone conversation when it comes to making a good impression. Here’s what we mean. You cannot rely on facial expressions, hand gestures...
How 3D Virtual Tours Trounce Still Photos In The Online Marketing Game
If you’re a business owner in today’s marketplace, you’re very well aware that a strong online presence is mandatory. There’s no question that it’s important to have a vibrant and regularly updated website. Naturally, it should include easy-to-navigate links, readable product information and plenty of vivid photos of your products....