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How To Regain The Trust Of Your Customers After Missing Their Calls
In 2025, a missed call is almost an unheard of circumstance. Well, at least it should be. To the vast majority of consumers, there’s no good reason for a business to be out of reach during business hours. We have tons of ways to communicate, of course. However, the good...
The Undeniable Value Of Attention To Detail In Customer Service
There’s a vital lesson to be learned by business owners from all industries. It doesn’t matter what type of product or service you offer. If you don’t make your customers feel valued, your brand will not be successful. Customers don’t just remember what you say. They remember how you made...
Blogging Your Way To Big Back-To-School Sales
The first week of the new school season is about to wrap up! With students, parents and teachers getting back into the swing of things, you still have plenty of time to offer back-to-school benefits from your business. It doesn’t matter if you sell school supplies, clothing, tech gadgets or...
Back-To-School Social Media Marketing Done Right!
September is officially upon us! Students all over Canada have returned to their classrooms this week. For many parents, this is a glorious time of year. They return to senses of normalcy that don’t involve finding ways to entertain their children throughout the day. For business owners, back-to-school season is...
5 Phrases Every Customer Service Agent Should Use On The Phone
Do you work in a call centre? Have you spent a lot of time providing customer service over the phone? If so, you’re well aware that your job entails a whole lot more than just answering questions. Being a phone agent is more about building relationships. The right words can...
How Intelligent Call Recap Turns Every Call Into Business Gold
When was the last time you listened back to a customer call? If you’re like most business owners or call centre managers, the answer is probably “not nearly as often as I should.” Calls are where deals are won, relationships are built and problems are solved. But far too often,...