Posts by Dan Faraldo
How A Hybrid Work Model Promotes Better Work/Life Balance
When the pandemic hit us, back in 2020, the business world quickly began to make the transition from the office to the home. Today, working remotely is still very much a thing for many a business professional. For so many, hybrid work is the new norm. The combination of working...
The Power Of Personalizing Offers To Grow Brand Loyalty
You’re a small business owner. That means you double as an advertiser. It may not be your favourite thing to do, but it’s a requirement, isn’t it? After all, how else will the public know about your offerings if you don’t market your brand? Especially if you feel like you’re...
Why All Your Social Media Posts Need High-Quality Images
Do you remember the days when Twitter only allowed you to post tweets containing 140 characters? What that basically meant was that you could only share your thoughts in about a sentence or two. That feels like a long time ago, doesn’t it? Much has changed. Today, you can post...
How A 3D Virtual Tour Can Boost Bookings At Your Hotel
With October now in full swing and the summer clearly behind us, many Canadians are thinking about taking vacations. They’re currently in the process of researching destinations and the hotels found in some of their spots of choice. Since the vast majority of research is done online these days, a...
3 Best Practices For Phone Agents To Handle Customer Complaints
One of the top signifiers that you are an excellent provider of customer service is that you’re able to quell angry customers. No matter your business or industry, you’re bound to encounter consumers who aren’t particularly pleased about something. Sometimes, it’s a faulty product. Other times, it’s a late shipment....
3 Strong Techniques For Sales Reps To Overcome Objections
Telemarketers have tough jobs. For many of them, taking north of one hundred phone calls a day is standard. A person who works on the phone can have a particularly challenging job if he or she is required to make sales. No matter the product or service being sold, it...
VoIP vs. Traditional Phones: Who Wins The Reliability War?
What is the more advantageous route for your business? Would it be utilizing VoIP technology for your phone system? Or sticking with traditional phone lines to make and take your phone calls? As you can certainly tell from our last blog, the Melo Technology team is most certainly aboard the...
Debunking The Myths That VoIP Is Less Reliable Than Traditional Phone Lines
Over the past decade and a half, Melo Technology has been a huge proponent for VoIP phones. Short for Voice over Internet Protocol, VoIP allows you to make voice calls using a broadband internet connection instead of an analog phone line. This revolutionary change in the ways in which we...
How To Avoid The Top Mistakes Made By Call Centre Phone Agents
We’re all human beings. So, at some point, we’re going to lose control of our emotions. As a call centre representative, you’ve likely encountered your fair share of callers who aren’t exactly playing it cool. As a result, you’ve probably lost your cool a couple of times. It’s to be...
Why Today’s Consumers Still Prefer To Get Phone-Based Customer Service
“I need to get someone on the phone right away.” This statement is uttered by many a consumer on a regular basis. That’s because no matter how far advanced technology has come, it’s still best to have a live person handle your customer service requirements. Sure, we can email, text...