Introducing Melo Call Event Notifications!

In 2026, staying on top of your business communications has never been more important. In a fast-paced environment where every call can represent a new lead, support request or opportunity, visibility is key. To help you out, Melo Technology is proud to introduce Melo Call Event Notifications! It’s a powerful new feature designed to give businesses real-time awareness of all call activity across their entire telecom account.

Melo Call Event Notifications are powered by Make.com.

Through this integration, call events are triggered instantly and can be connected to email notifications, CRMs, internal logs, alerts or custom workflows. Instead of digging through call logs after the fact, businesses receive actionable information the moment it happens. This creates a more proactive communications strategy that supports sales, customer service and operations alike.

This solution goes far beyond basic missed call alerts. Melo Call Event Notifications provide real-time triggers for a wide range of call activities. It gives you a complete picture of what is happening on your phone system at all times. Notifications can be sent when an inbound call comes in, when it is answered or when it is missed. Outbound calls are also tracked, including when they are placed and when they are answered.

Additional events include when a call ends and when a call recording is ready, complete with a secure access link. Every event is triggered instantly, ensuring you are always one step ahead.

Having immediate insight makes follow-ups faster and more effective.

Sales teams can respond to missed inbound calls before prospects move on. Managers can track outbound activity to ensure consistent outreach. Support teams can review call recordings as soon as they are available to improve service quality. By connecting these events to your existing tools, businesses can build accountability, reduce response times and improve the overall customer experience without adding manual work.

Installing the Melo Technology app on Make.com is simple and flexible! Businesses can use the app independently to build custom workflows, connect call events to email alerts or CRMs and design automations that fit their unique processes. For organizations that prefer a hands-off approach, Melo Technology can fully configure the system on your behalf. Because the app requires secure organization-specific codes, our support team ensures everything is enabled safely and correctly from the start.

Getting started with Melo Call Event Notifications is straightforward.

Install the app HERE! Once the app is installed, simply email support@melotel.com. Our experienced team will enable the feature and assist with configuration. From simple email alerts to advanced multi-step automations, Melo Technology provides guidance and ongoing support to make sure your system delivers real value. This reflects our commitment to affordable, reliable, and fully supported business communication solutions.

Melo Call Event Notifications represent the next level of business communications. With total call visibility, real-time insights and powerful automation options, your business will gain greater control over every interaction. Welcome to a more connected way of working! To learn more or to get Melo Call Event Notifications set up for your business, please don’t hesitate to give Melo Technology a call at 1-888-MELOTEL or fill out the form on our Contact page.