4 Business Phone Features That Make A Big Impact

With more than half of 2025 already behind us, it’s safe to say that VoIP phone systems are the norm. They are a top modern-day way for both businesses and everyday people to communicate. But, if we’re being fair, not everyone has completely caught up with modern technology. There are those still using archaic landlines.

But, that’s okay! It enables the Melo Technology team to fill you in on what you’re missing when you don’t use our cloud-hosted Commercial Phone Services.

Here are four business phone features that make a big impact:

1. Voicemail to Email.

This one might honestly be our favourite. How cool is it to have your voicemails automatically converted into mp3 files and sent to your email inbox? Well, we’ll tell you how cool it is. You’ll never miss an important message ever again!

With voicemail to email, you’ll be able to stay updated without checking your phone. You can access your messages from literally any device that connects you to the internet. The feature also makes it easy to share your voicemails with team members, if necessary. Of course, you’ll also be able to respond faster to urgent inquiries. Voicemail to email is especially useful for business owners and sales teams that need to act quickly and keep communication flowing smoothly.

2. Auto Attendant.

This feature gives your small business a big-business feel. Sometimes called a virtual receptionist, an auto attendant answers incoming calls with a professional voice greeting. It also offers menu options like “Press 1 for Sales, Press 2 for Support.” This feature helps direct callers to the right person or department in your company. It’s known to reduce call handling time, ensuring consistent caller experiences, even after hours.

With an auto attendant, you can customize the greeting and call routing to reflect your brand and hours of operation. This makes your business more professional and efficient.

3. SIClytics Reporting.

How can you turn your phone system into a data-driven tool? With SIClytics call reporting, that’s how! With it, you gain insight into how your business communicates. This analytics platform gives you access to real-time and historical data. We’re talking call volume by time or agent, average call duration, missed calls and callback rates.

You can use this data to optimize staff schedules, improve customer service response times and monitor performance. SIClytics Reporting is especially useful for call centres or customer-facing teams.

4. Local Phone Number.

Are you looking to build trust within your local community? Having a local area code helps your business to appear more credible and familiar to local customers. It also increases the chances that people will pick up when you call. Many consumers hesitate to answer calls from unfamiliar or out-of-town numbers. Melo Technology offers local numbers across Canada and the U.S. As a result, you can expand your presence while keeping that local energy.

Are you ready for an upgrade? These four features represent just a fraction of what Melo Technology’s VoIP-based Commercial Phone Services have to offer. But even on their own, they can dramatically elevate your communication strategy. To learn more, please don’t hesitate to call us at 1-888-MELOTEL. You may also fill out the form on our Contact page!