Can you tell that we’re pretty excited about the impending summer? As we head into the Victoria Day long weekend, we’re reminded that the holiday is recognized as the unofficial start of the summer season. Officially, we have to wait until June 20th for summer to get going. That doesn’t mean you have to wait to celebrate the season!
In addition to stepping up your social media activity, as we recommended in our last blog, it’s important to ensure that you highlight your availability to your customers. Failing to be accessible during the summer can lead to many missed opportunities. It can generate frustrated customers and a tarnished reputation for your brand. Make sure that you prioritize accessibility for customers who call your company throughout the summertime.
Summer often marks the peak season for many businesses.
Industries ranging from hospitality and tourism to retail and outdoor recreation know the importance of the summer season all too well. With more people out and about, there comes a surge in demand for products, services and experiences. By being accessible to customers who call your company, it ensures that you can capitalize on this increased demand. It’s all about capturing valuable opportunities for sales and growth.
Quickly answer inquiries about your availability. Promptly process those reservations. Immediately address customer concerns. By offering fast and reliable phone support, you will take great strides in converting leads into loyal customers.
Offer a human touch through your phone support.
These days, we all pretty much expect an automated voice recording to greet us when we call a company. Imagine the pleasant surprises you will give your callers when your live voice is what they hear after dialing up your business. Remember that most consumers still prefer the convenience and immediacy of speaking to a real person. It’s the absolute best way to get immediate answers to inquiries.
When you are accessible via phone, you can provide personalized customer service. It allows you to tailor your responses to the individual needs and preferences of each caller. Guide your customers through the booking process. Offer product recommendations. Resolve issues in real-time. Doing so will build rapport and foster positive relationships with your customers.
Remember that summertime = vacation time.
Your customers may be on the move or away from their usual locations this summer. In such cases, phone support becomes even more critical for maintaining seamless communication. No matter where in the world they may be, your customers will continue to inquire about product availability. They will be seeking assistance with reservations or encountering issues while on the go.
Being accessible via phone ensures that you can provide assistance wherever your customers are. This flexibility and responsiveness both enhances the customer experience and strengthens their senses of loyalty.
Let Melo help you to be accessible!
With Melo Technology’s Single Number Reach, you will never miss a call no matter where you are! This feature allows your incoming calls to be routed and received on multiple devices using a single phone number. When someone dials that number, the call is automatically directed to multiple designated devices simultaneously! To learn more, please don’t hesitate to call us at 1-888-MELOTEL or fill out the form on our Contact page.
