Step 1: Open the app store
On your phone, tap the app store icon for your device.
App Store (Apple)
Play Store (Android)
Before you start
You'll need the activation email from support@melotel.com with your personal QR code. Don't have it yet? Reply to your provisioning email or call us at 1-888-635-6835, option 3.
Step 2: Tap the search bar
Once the store opens, tap the search bar so you can look up the app.
App Store (Apple)
Play Store (Android)
Step 3: Search for Softphone and download it
Type "Softphone" and install the Cloud Softphone app by Alien Licencsing GmbH.
App Store (Apple)
Play Store (Android)
Step 4: Open the app and choose QR code sign-in
Launch Cloud Softphone and tap the Scan QR option below the Sign In button.
Step 5: Scan the QR code from your Melo support email
Use your phone's camera to scan the QR code in the activation email we sent you. Don't scan the example below — it's only a reference of what your email will look like.
Example email — your QR code will be different. Do not scan this image.
Step 6: You're in — start dialling
After a successful scan, the app opens to the dial pad. You can now make and receive calls from your Melo extension on your phone.
Stuck on the QR step?
Make sure you're scanning the QR code from the email we sent you — not the reference image above. Each QR code is unique to your extension. If yours has expired, our team can resend it in a moment.
Need help activating your softphone?
Our support team can resend your QR code or walk you through setup over the phone — give us a call any time.