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Insights and guides from Canada's technology team.

How Offering Service With A Smile Works To Set Your Brand Apart

Did you know that you can “hear” a smile? When you smile during a conversation, you can’t help but add an affable inflection to your voice. That is why it’s so important to smile during your intera...

Melo Technology Turns The Big 1-5!

As you can surely tell by the title of this blog, today is a very special day in the history of Melo Technology. January 4, 2024 represents the date of our company’s 15th anniversary! Turning the b...

How Infusing Holiday Cheer Energizes Your Workplace

This is just a reminder that Melo Technology will be closing today at 3 p.m. Eastern Time. This is because our team will need a little extra time to prepare for our annual holiday celebration at Da...

The Perks Of Hosting A Holiday Bash For Your Team

Are you as excited as the Melo Technology team about the impending holiday season? We’re particularly amped this year because we are about to embark on a very special anniversary. As we pointed out...

How Regular Feedback Sessions Can Boost Call Centre Productivity

In the call centre industry, phone agents are the backbone of the operation. They are responsible for providing excellent customer service and ensuring customer satisfaction. However, call centre a...

Feedback Plays A Crucial Role In Your Call Centre's Success

Call centre phone agents play a critical role in providing customer service and support to customers. They often bear the brunt of customer frustration and dissatisfaction. For this reason, it is i...

Using The World Cup To Inspire Teamwork In Your Office

The 2022 FIFA World Cup has taken over the planet by storm since November 20th. The every-four-year football (soccer, to us North Americans) tournament started with 32 international teams including...

3 More Ways To Help Your Phone Agents Have Better Days

If you own and/or operate a call centre business, you know better than anyone just how hard it can be to keep employee morale high. Unfortunately for you, call centres are known for their high turn...

Teamwork Is A Key To Success

With the Major League Baseball season having gotten off to a flying start this week, there has been quite the buzz in the city of Toronto – home to MeloTel headquarters. Our hometown Toronto Blue J...

Making Up The MeloTel Team

At MeloTel, we often talk about the importance of offering customers the ultimate experience. We know that it is a healthy combination of great products and services in addition to impeccable custo...

Motivate Your Team Towards Success

If you’re a sports fan, then today’s blog will provide you with the perfect analogy on how to run a successful business. It’s all about teamwork. And Toronto baseball fans are sure to agree. With t...

MeloTel Scores An A!

Well, the end of June is here. So you know what that means. School is out and it's final report card time! And this year, MeloTel has received three B's and an A. Well, not really. We've actually r...

Jun 25, 2012

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