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Insights and guides from Canada's technology team.

How Regular Feedback Sessions Can Boost Call Centre Productivity

In the call centre industry, phone agents are the backbone of the operation. They are responsible for providing excellent customer service and ensuring customer satisfaction. However, call centre a...

Feedback Plays A Crucial Role In Your Call Centre's Success

Call centre phone agents play a critical role in providing customer service and support to customers. They often bear the brunt of customer frustration and dissatisfaction. For this reason, it is i...

Finding More Ways To Step Up Production In Your Call Centre

In our last blog , we revisited the concept of boosting call centre production and offered up some effective ways to do just that. In today’s blog, we’d like to pick up where we left off and contin...

Why Is Team-Building So Important To Your Business?

There is no way MeloTel could have climbed to the level of success it has achieved without its team members. That should go without saying. Of course, the line up of people who have comprised our t...

How Live Call Monitoring Will Help You Coach A Championship Team

Do you own or operate a call centre business? If so, it’s part of your job to make sure your phone agents are getting regular feedback. Keeping in mind that Super Bowl LIV took place this past Sund...

Feb 4, 2020

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