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Insights and guides from Canada's technology team.

The Hidden Costs Of Not Monitoring Your Phone Agents

Learn about the hidden costs of not monitoring your phone agents and how it can impact your business's profitability and customer satisfaction.

Apr 23, 2026

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MeloTel News

Making Your Call Centre A Customer Service Champion During The Festive Season

With a week of November already in the books, we can safely say that the holiday season is pretty much upon us. At least this is the case for business owners. The holiday season is a critical time ...

Nov 8, 2024

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MeloTel Features

3 Big Benefits Of Going Paperless At Your Place Of Business

We’re approximately two and a half months away from the year 2025! By now, it should go without saying that we are living in a pretty digital world. Just how much paper are you using at your place ...

Oct 16, 2024

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MeloTel Features

3 Best Practices For Phone Agents To Handle Customer Complaints

One of the top signifiers that you are an excellent provider of customer service is that you’re able to quell angry customers. No matter your business or industry, you’re bound to encounter consume...

Sep 26, 2024

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MeloTel Features

How To Avoid The Top Mistakes Made By Call Centre Phone Agents

We’re all human beings. So, at some point, we’re going to lose control of our emotions. As a call centre representative, you’ve likely encountered your fair share of callers who aren’t exactly play...

Be Sure To Avoid These Customer Service Phone Fails

We all know how important customer service is. In today’s world, one bad experience can send a consumer away forever. Even worse, that consumer has the ability to tell countless people just how bad...

3 More Phrases That All Customer Service Phone Agents Should Use

Earlier this month, we posted a blog that listed some choice phrases that all customer service phone agents should use. You see, Melo Technology isn’t just a provider of top-tier cloud-hosted Comme...

3 Phrases That All Customer Service Phone Agents Should Use

Arguably, customer service phone agents have some of the hardest jobs in existence. They spend several hours of their days on the phone with people who are often complete strangers. Among their top...

Ringing Up Customer Satisfaction With Excellent Customer Service

No matter your industry, you’re undoubtedly about to experience a pretty busy time of year. During the holiday shopping season, people from all walks of life are out and about searching for the per...

Call Recordings Can Be A Call Centre's Saving Grace

Do you own and/or operate a ball centre business? If so, you’re surely aware of the extreme importance of providing your phone agents with feedback. In the quest for providing superior customer ser...

Using Stellar Phone Conversations To Set Your Business Apart

The world has become a place where using our thumbs is the go-to method of communicating messages to others. Unquestionably, the advent of text messaging and social media is fantastic. We’re able t...

Becoming A Master Of Excellent Customer Service Over The Phone

Did you know that a smile can be heard? If you’re smiling while on the phone, it can help your tone of voice to be a lot more pleasant. This is just one of the tiny tricks that help phone agents pr...

Jun 29, 2023

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