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Insights and guides from Canada's technology team.

The Costs Of Being Unavailable To Your Customers When They Need You

In the year 2024, business owners have almost no excuse for being inaccessible. With a wide variety of social media platforms to choose from, in addition to email and text messaging, your customers...

4 Penny-Pinching Pro Tips To Help Small Businesses Save Big Bucks!

Every business owner wants to make money. Turning profits is, at the end of the day, the key to running a successful business. The problem is that not every business owner knows how to save money. ...

How Offering Service With A Smile Works To Set Your Brand Apart

Did you know that you can “hear” a smile? When you smile during a conversation, you can’t help but add an affable inflection to your voice. That is why it’s so important to smile during your intera...

4 Keys To Unlocking Joy And Positivity In Your Employees

The power of high employee morale should never be underestimated. It doesn’t matter what industry your company is in, your employees need to be inspired to come into work every day. When workers ar...

Call Recordings Can Be A Call Centre's Saving Grace

Do you own and/or operate a ball centre business? If so, you’re surely aware of the extreme importance of providing your phone agents with feedback. In the quest for providing superior customer ser...

MeloTel Is On The Verge Of A Special Anniversary!

The MeloTel team is so excited about a forthcoming milestone that we couldn’t help but discuss it two months in advance. In January, our company will officially turn 14 years old. Yes, we realize t...

Benefits Of DaFeeder Explained

Do you own or operate a call centre business? If so, DaFeeder Telemarketing is a practical must-have for you! By utilizing this fascinating service, you will greatly improve both employee morale an...

Why Customer Service Means So Much To Us

How much does receiving excellent customer service mean to you? At MeloTel, we’d imagine it means a whole lot! After all, most consumers support businesses that treat them well. It means more to en...

How Unbeatable Customer Service Sets Your Brand Apart

For reasons we’re all aware of, tensions are very high right now. All throughout the continent, people are protesting in the name of justice and equality. Over the past week, we’ve dedicated our bl...

What Are The Best Ways To Boost Productivity In Your Call Centre?

All call centre managers have the intimidating task of getting their entire staffs to have productive days – day in and day out. Working on the phone can cause burnout. And when employees get disgr...

3 More Ways To Help Your Phone Agents Have Better Days

If you own and/or operate a call centre business, you know better than anyone just how hard it can be to keep employee morale high. Unfortunately for you, call centres are known for their high turn...

The Art Of Boosting Call Centre Employee Morale

Just how important is employee morale in call centres? It can be argued that boosting employee morale is one of your most important jobs as a call centre manager or supervisor. By doing so, you’ll ...

Jan 16, 2020

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