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Insights and guides from Canada's technology team.

What Are The Pitfalls Of Using A Landline For Business In 2026?

For decades, the traditional landline telephone was the backbone of business communication. It was reliable, simple and widely used across offices everywhere. However, in 2026, the way businesses c...

How To Provide Call Centre Feedback To Your Remote Phone Agents

Has the pandemic forced your call centre employees to make and take phone calls from home? If so, you’re certainly not alone. For more than a year now, COVID-19 has created “work from home” environ...

How Live Call Monitoring Will Help You Coach A Championship Team

Do you own or operate a call centre business? If so, it’s part of your job to make sure your phone agents are getting regular feedback. Keeping in mind that Super Bowl LIV took place this past Sund...

Feb 4, 2020

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