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Insights and guides from Canada's technology team.

More Do's And Don'ts Of Over-The-Phone Customer Service

It’s no secret that the Melo Technology team is a big proponent for providing top-notch customer service. We have long heralded the need to put customers first. In our last blog , we went over some...

Mar 14, 2025

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MeloTel News

How Overlooking VoIP Technology Minimizes Business Growth

Once upon a time, using a rotary phone was the norm. But we got to a point in our history when it was no longer considered advanced technology. We phased out such phones and introduced the touchton...

Jan 8, 2025

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MeloTel Features

Why Excellent Customer Service Over The Phone Is A Holiday Season Must

The holiday season is a critical time for businesses across all industries. As customer demand spikes and sales opportunities soar, companies must step up to meet rising expectations. While holiday...

Dec 16, 2024

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MeloTel Features

VoIP vs. Traditional Phones: Who Wins The Reliability War?

What is the more advantageous route for your business? Would it be utilizing VoIP technology for your phone system? Or sticking with traditional phone lines to make and take your phone calls? As yo...

The Do's And Don'ts Of Putting Customers On Hold

No matter your type of business, you are bound to perform some of your work over the phone. Yes, there are numerous ways to communicate with your clients, customers, colleagues and co-workers. Howe...

Why Voice Technologies Are Front And Centre For Frontline Workers

In our last blog , we highlighted the fact that the business phone remains an integral part of any company’s success. Voice technologies are essential in every industry. Yes, we have various ways t...

The Vital Importance Of Top-Notch Customer Service During The Holidays

Providing excellent customer service is an integral part of any company’s success. No matter your industry, it’s vital that you show your customers that they are your highest priorities. During the...

Using Holiday Music To Jingle All The Way To Sales Success

Are you a fan of holiday music? Here’s hoping so! During this time of year, it emanates from speakers all over the place. Holiday music helps to put people into festive moods. It’s hard not to enjo...

Ringing Up Customer Satisfaction With Excellent Customer Service

No matter your industry, you’re undoubtedly about to experience a pretty busy time of year. During the holiday shopping season, people from all walks of life are out and about searching for the per...

How Utilizing Hold Music Swings Success The Way Of Your Company

Dead silence during a telephone call is a bad look. Simply put, it often gives callers the impressions that their calls have been disconnected. Your business phone line should never give off such a...

Using Stellar Phone Conversations To Set Your Business Apart

The world has become a place where using our thumbs is the go-to method of communicating messages to others. Unquestionably, the advent of text messaging and social media is fantastic. We’re able t...

Sweetening Your Customer Service With Custom Hold Music

When customers call a business, they are often put on hold while they wait to be connected with a representative. This can be a frustrating experience for customers, especially if they are left lis...

Mar 9, 2023

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